All clients serviced by Lawnworks, LLC, along with all involved parties, acknowledge and agree that all contracts, service agreements, and weekly services shall be bound by and subject to the guidelines set forth in the terms and conditions listed below. These terms and conditions govern the rights, responsibilities, and obligations of all parties involved, and any deviations from these guidelines require explicit written consent from Lawnworks, LLC. Furthermore, the terms and conditions listed below supersede any terms and conditions stated within written service agreements/contracts and can be used in conjunction with them. Our invoices direct clients to the terms and conditions on the website. By submitting payment, you agree to abide by these terms and conditions. Authorized signatures on contracts or submission of payment(s) indicate that involved parties have read and agree to the terms and conditions listed herein.
SCHEDULING:
Office hours are 7:00 a.m. to 6:00 p.m. Monday through Friday. Our crews operate on a 7-day rotation, meaning they service specific areas on the same day each week. If you request service after the crew has passed your area, it will be scheduled for the following week. We do not provide one-time mowing/turf maintenance services due to operational constraints.
If you opt for a 14-day rotation (bi-weekly) instead of the quoted weekly service, an additional charge will apply to accommodate the extra time and work required.
If we have heavy rains during the week, our schedules will run ½ to 1 day behind. Crews continue to work until all possible yards are done, excluding Sundays unless for emergencies, snow plowing, or salting. Those that are not done will be rescheduled for the following week.
If you believe your yard is too wet or conditions are not suitable for mowing, please notify our office. We understand individual perceptions of weather conditions may vary.
SCOPE OF WORK:
The scope of work for contracted and service agreement clients will be spelled out in the signed "Service Agreement / Lawn care/Landscaping/Maintenance Contract". Any work not explicitly listed within the scope of work, weekly services, quarterly services, annual services, etc. will be considered extra work and may incur additional fees.
EXTRA WORK:
Our regular service consists of Mowing, Edging/Trimming & Blowing off hardscapes. We mulch/discharge all grass when possible. Grass cannot be mulched/discharged when it is very long or has heavy leaf debris. We do not bag grass unless requested in writing then it is an extra charge to the customer. If the customer does not have a place to leave grass clippings that are requested to be bagged that is another additional charge for clipping removal.
Debris from work not done by Lawnworks, LLC will be picked up and there will be an extra charge, i.e. tree/shrub trimmings, flower bed debris, raked leaves left in a pile, etc. If trimming, raking, de-weeding is done by us, we remove the debris.
If there is seasonal debris or debris from weather, i.e. heavy leaf fall or downed limbs there is an extra charge for cleaning it up and/or removal.
If you request extra work by the crew, you will be charged extra for the service. Our regular services are listed above.
Contracted and Service/Maintenance Agreement clients have precedence over "week to week" clients. All work agreed to within the contracted service agreements will be completed first before any add-on/extra work will commence. If a contracted/service agreement client requests extra work beyond the written scope of the service agreement, extra fees/pricing may be incurred.
PAYMENTS/COLLECTIONS:
Full payment for invoices is due upon receipt unless alternative terms have been arranged with management. Accounts over 30 days past due accrue a $25.00 late charge fee.
Accounts over 30 days receive a statement letter. If there is no response, services will be discontinued after 45 days of delinquency. Resumption of service requires full payment. A mechanical lien may be placed on properties with outstanding balances over 60 days.
Services stopped for non or late payment, when service is resumed there will be an extra charge to get your lawn back in maintenance condition where necessary.
Clients are responsible for all fees related to collecting past due accounts, including attorney and collection agency fees.
RESPONSIBILITY/LIABILITY:
Lawnworks, LLC will not take responsibility for any exposed wires, cables, electrical cables, phone, television, satellite, Internet, utility etc. that are not installed properly and are cut or damaged by our equipment. All underground utility cables should be contained within the utilities respective pedestal(s) and all wire(s) should be buried per state/utility/local/government code(s).
Lawnworks, LLC is not responsible for foreign matter left on the lawn, i.e. toys, hoses, paper, etc.
Items such as trampolines, bounce houses, inflatables, etc., will not be moved by our crew to avoid potential risks.
Lawnworks, LLC is not responsible for containing pets on your property. Our crews will make every effort to make sure gates are closed but will not assume responsibility for your pets. Also, if there is a dog in the backyard on the scheduled service day and our crew feels threatened by the pet we will not mow the backyard.
Lawnworks, LLC will not be held liable for any damages caused to vehicles parked too close to the grass during trimming or mowing activities. Individuals parking their vehicles in the vicinity of mowing or trimming areas are responsible for ensuring a safe distance from the work zone to prevent any accidental damage. While Lawnworks, LLC makes reasonable efforts to avoid hitting vehicles with mowing and trimming equipment, it should be recognized that accidents can occur and individuals who park their vehicles near mowing areas do so at their own risk.
When our crew(s) arrives at your property, please make sure all children and pets are inside so they are not exposed to any debris that may be thrown from the equipment.
PAYMENT TERMS:
50% down payment is required, with the balance due upon completion of specified labor, plants, and/or materials.
Full payment for invoices is due upon receipt, unless alternative terms have been arranged in writing.
Accounts not settled within 60 days may face a mechanical lien on the property.
Clients will be responsible for all incurred fees related to collecting past due accounts, including attorney fees and collecting agency fees.
INCIDENT REPORTING:
Customers are encouraged to report any incidents, damages, or concerns promptly. Please contact via telephone, email or text for such communications. Please be aware that telephone calls may be recorded for quality assurance purposes.
RIGHT TO REFUSE SERVICE:
Lawnworks, LLC reserves the right to refuse service to individuals violating terms and conditions or engaging in abusive behavior.
INDEMNIFICATION:
Customers agree to indemnify and hold Lawnworks, LLC harmless from any claims, losses, or liabilities arising from their use of services.
CHANGE ORDERS AND CONTINGENCIES:
If any changes are requested by the client during installation, such as an increase in plants or other materials, or for extra work to be done, not so described in the proposal or indicated on the submitted landscape plans, a line item charge will be added to the amount so described in the proposal which is fair and customary for such requested work. Any and all deviations from the above specifications involving extra costs will be executed only upon written order which will create an extra charge over and above the proposal. All elements of the agreement are contingent upon strikes, accidents, or delays beyond our control. The proposal does not include materials which may be required should unforeseen problems arise after the work has started.
PLANT AND WORKMANSHIP GUARANTEES:
Lawnworks, LLC. guarantees plant materials to be healthy upon installation being free of any form of pest infestations or fungi/bacterial infections. Should any plant(s) perish due to complications from any said problems, within 45 days of installation, (seasonal flower or sod guaranteed for 30 days) such plants shall be immediately replaced (subject to availability) with no cost of plant to the owner. However, if we are removing and/or transplanting some of your existing plants, please be advised; their survival depends on the size, age and viability of the plant. There is no guarantee on transplanted plants. For warranty to be valid, invoice must be paid according to specified terms and our care and watering instructions must be followed. Acts of God (i.e. lighting, storm, drought, freeze, etc.) or damage due to accidents (i.e. kids, dogs, pet urine, deer, etc.) or vandalism are not covered by this warranty. Warranty void if plants are moved.
Customers are responsible for the watering, upkeep and care of newly planted shrubs, trees, flowers, etc. We cannot/are not responsible for plants that are not watered, damaged by animals, or affected by other external factors. Drought conditions, seasonal changes in weather patterns, etc., may necessitate additional watering by the client.
Acts of God or damage due to accidents are not covered.
DISPUTE RESOLUTION:
Any disputes or complaints shall be resolved through mediation or arbitration, as mutually agreed upon by the parties, to avoid lengthy and costly legal proceedings.
INTELLECTUAL PROPERTY:
Any intellectual property, including logos, designs, or content provided by Lawnworks, LLC, remains the property of the company and cannot be used without prior written consent.
INSURANCE:
While Lawnworks, LLC carries applicable insurance coverage, customers are responsible for maintaining adequate property and liability insurance.
NOTICES AND COMMUNICATION:
Customers agree to use the designated communication channels provided by Lawnworks, LLC for any important notices or updates.
HOA clients agree and recognize that there shall be one point of contact who is authorized to communicate with Lawnworks, LLC. Lawnworks, LLC will not acknowledge any communication, instruction or request that is not presented from the authorized point of contact (POC).
HOA clients agree that they will make known to homeowners, renters, residents, contractors, guests, etc. portions of the terms and conditions of Lawnworks, LLC that is applicable to each individual/family/household/unit/dwelling.
RENEWALS/CANCELLATIONS:
Our services continue year to year, season to season unless notification is given in writing. Any changes in fees or pricing will be notified in writing before commencement of a new season.
Parties may cancel written service agreements by notifying the other party in writing with a minimum 30 day notice. Said cancellation shall become effective 30 (THIRTY) days from the date of notification. All outstanding invoices, pending charges and other fees shall be due with payment in full at the end of 30 (THIRTY) days. In the event that services/materials that are payable over the course of a 12 month contract have been completed before the end of the contract date those services/materials must be paid in full upon contract cancellation. I.E. installation of mulch and labor that is completed early in the spring and is paid throughout the duration of a contract/service agreement.
ADDITIONAL DISCLAIMER(S): Lawnworks, LLC. will not be held responsible for any damage to invisible fence(s), irrigation systems, television cables, POTS wiring, fiber optic cabling, HVAC thermostat wiring, HVAC line set tubing or electrical lines to lamp posts, outdoor lighting, etc. due to improper installation and or burial. Fees to repair any damage will be responsibility of the customer. These lines can be marked by the contractor who installed them. The customer is responsible for the fee and contacting the contractor. The cost of relocating lines will be responsibility of the customer.